Return Policy

We want you to be thrilled with your purchase, and if something isn't quite right, our exchange process is designed to make it hassle-free. Here's how it works:

Conditions for Exchange:

1. Quick Returns: Initiate the exchange within 7 days of receiving your item.
2. Perfect Condition: Ensure the item is in tip-top condition, with the hang tag intact, and hasn't been altered or washed.
3. Normal Priced Items: Exchange is applicable for normal-priced items. (Please note, sale items are final and non-exchangeable).

How to Exchange:

1. Covering Postage: You are responsible for the postage costs (both ways) for the exchange item. Make sure to do this within 24 hours.
2. New Item Dispatch: We'll send out your new item as soon as we receive the one you're exchanging.

Important Points:

1. Proof of Purchase: Include your invoice number or purchase receipt with the returned item.
2. No Cash Refunds: We don't offer cash refunds for price difference, but we're happy to exchange items.
   
3. Price Adjustments: If the new item costs more, you'll need to cover the difference. If it costs less, we'll give you credit for future purchases.

   Examples:

   • Example 1 (Lower Price):
     You buy a shirt for RM10 and exchange it for one that costs RM7.
     The RM3 balance will be converted into store credit for your next purchase.

   • Example 2 (Higher Price):
     You buy a shirt for RM10 and exchange it for one that costs RM15.
     You will need to pay the extra RM5.

4. How to Use Store Credit:

   • Store credit can be used during your next purchase. Just provide your receipt or order details.
5. One-Time Exchange: Only one exchange is allowed per payment receipt.

Return Address:

Hollakidz, 

No 37-1, Jalan Pegaga D U12/D,

Desa Alam, Seksyen U12,

40170 Shah Alam, Selangor

 

Please Include:

•    Order Number

•    Full Name

•    Phone Number

•    Address

•    Any additional remarks

Questions or Concerns? We're Here!

•    Email: hollakidz@gmail.com

•    WhatsApp Text: +6010-4538181

Your satisfaction is our priority. Feel free to reach out if you have any questions or need assistance. Happy shopping!